Frequently Asked Questions
Welcome to our frequently asked questions page to help you find the answer to your question before you buy a safe deposit box.
Does Cardiff Safe Deposit have access to my safe deposit contents?
Categorically NO. Only you have access to the box with your key, there are only 2 keys given when opening an account their are NO DUPLICATES KEYS. So whatever you do, Don’t LOSE YOUR KEY.
Do I own the box?
When you have a safe deposit box with us you are paying us to “rent” a box with an allocated space in our vault.
How many times can I come to access my safe deposit box?
As many times are you want which unlike others, who restrict you and charge you for that.
Do you charge for accessing a Deposit box?
No, not one penny, you pay for your box once (or monthly if you choose that option) when opening an account and it’s FREE for every access and doesn’t matter if you access it 3-4 times in a day, still no charge.
When are you open?
We are open 7days a week
Monday – Friday 7 Days A Week
Saturday – Sunday 10am – 4pm
Which means you can access your safe deposit any time during these times.
How many people can I bring to the vault area to get access to my deposit box?
Only you or the named other person on the account can access the vault at the box at the same time.
However, we do have another room, not in the vault where you can show whoever you want the contents of the box.
Can I have family members or friends access my box?
You can add 2 additional people to your safe deposit box. They can be with you when you open your account for the first time or they can be added afterward (but you must be present when they do as you are the primary account holder) They must bring the same 2 ID’s when you opened your safe deposit box. Which is:
What happens if Cardiff Safe Deposit goes out of business?
Not to worry. Cardiff Safe Deposit is regulated by the Financial Conduct Authority or FCA – the same people who regulate the banks. This means if the worse case was to happen and the business went into administration then the FCA take over the running of the business and contact all our clients to retrieve their items from the box. The FCA cannot have access to your content as they will not have the keys.
Can I put anything I want in the safe deposit box?
As long as it not ILLEGAL or Perishable you can insert what you want. We don’t inspect what you have or have access to your box contents. Discretion is key to making clients like yourself have privacy.
Do You Have Parking?
Yes we do and it’s dedicated for our clients, FREE and as an added bonus it’s directly behind our building. If you arrive to add or takeaway contents from your safe deposit box you can call us and our on site security can come to the car park and escort you personally from the car park to the our facility, giving peace of mind and ease of use to access your safe deposit box.
Can I cancel my box anytime and get my money back for the time left.
For monthly boxes, we need 30 days’ notice. For any boxes paid upfront you can cancel anytime however please note you will not be refunded the remaining months left.
Can I change the size of the box during my rental?
Yes you can.
Security is No1 Priority, so as an added measure we have on site security, which means if you arrive at our dedicated car park, you can call us and our security team can come and escort you to our facility and escort you back. These are one of the many reasons people choose us to secure their valuables.
Photo ID (Passport or driving license)
Address ID (Driving License or Utlity Bill)
Please note: No additional keys will be given to the added people. You only have 2 sets of keys for your safe deposit box.
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(please note, our office is open Monday -Friday 10am-6pm and Sat-Sun 10am-4pm)