Safe Deposit Terms & Conditions

Who we are

In these Conditions, "we", "us" and "our" mean Maxx Securities Ltd, trading as Cardiff Safe Deposit and Swansea Safe Deposit, of 14-18 City Road, Cardiff CF24 3DL. Your contract for the Box is with Maxx Securities Ltd.

Maxx Securities Ltd is registered with the Financial Conduct Authority under the Money Laundering Regulations 2017 for safe custody services (FRN 689289). It is not authorised or regulated by the FCA for any other purpose, and its services are not covered by the Financial Ombudsman Service or the Financial Services Compensation Scheme.

1. Contract

1.1 These Terms and Conditions (the Conditions), together with the Application Form and Price List, form the contract between us (the Contract) under which we agree to provide to you (the Primary Renter) the use of the safe deposit box stated in the Application Form (the Box) for the period stated in the Application Form (the Term).

1.2 These Conditions prevail over any inconsistent terms or conditions contained, or referred to, in any document proposed by you in relation to the Box, all of which are expressly excluded.

1.3 The formation of the Contract is conditional upon your provision of such evidence of identification as we may require, our acceptance of the information provided by you in the Application Form, and your payment of a deposit in the sum stated in the Price List (the Key Deposit). The Key Deposit will be returned to you on the return of the Key (as defined below), provided that no other sums are due to us under the Contract at that time. You may not open an account in the name of, or on behalf of, any third party.

1.4 You must inform us promptly of any change in the information provided by you in the Application Form.

1.5 Subject to presentation of such information as we may require, you may name in the Application Form, or at a later date by attending in person at our premises with the person concerned, a person having equal rights of access to the Box (a Secondary Renter).

1.6 As part of our verification process, and because of the regulatory environment in which we operate, we may use identity verification agencies appointed by us from time to time, whose verification systems contain datasets that they own or license from third-party data providers. This may include a full electoral roll search, which will place a search footprint on your credit file held at credit reference agencies. This will not affect your credit rating. Please also read clause 10 (Data Protection) carefully.

1.7 Except in the case of death, of which we receive adequate evidence, we will only remove a Secondary Renter on receipt of an original letter signed by the Primary Renter. On the death of the Primary Renter, the Secondary Renter must provide satisfactory evidence of title before access will be allowed, and until then the Box will be held. If the Term expires while the Box is held, the Secondary Renter must bring the payments up to date before access is allowed.

1.8 You must insure the items you store in the Box throughout the Term against all damage and loss to their full replacement value. We will not be liable to you or any Secondary Renter in respect of such damage or loss, save as specifically provided in the Contract.

1.9 These Conditions apply for the whole of the Term, including any renewal, extension, change or modification, however it is made, including online, over the telephone, or by any other form of confirmation or payment.

1.10 You may name an Emergency Contact. Your Emergency Contact has no right of access to the Box during your lifetime. They may act on your behalf only after your death or legal incapacity, on production of appropriate legal documentation (see clause 6).

1.11 Electronic and digital signatures are valid and legally binding to the same extent as a handwritten signature under the Electronic Communications Act 2000, and are recorded with a timestamp at the moment of signing.

1.12 Because of the law that applies to us, we may at any time ask you or a Secondary Renter for up-to-date identification, proof of address or information about you, your use of the Box or the source of its contents. If you or they refuse, or do not provide it when reasonably asked, we may refuse access to the Box and end the Contract immediately by notice in writing to you.

2. Key

2.1 On receipt of the Key Deposit and the first payment of the charges, we will issue you with a set of two keys to the Box (the Key). The Key remains our property at all times. You are solely responsible for the safekeeping of the Key and must not allow access to it by anyone other than a Secondary Renter. You must not copy the Key or permit any third party (including any Secondary Renter) to do so. You and any Secondary Renter agree to indemnify us and hold us harmless for any breach of this clause.

2.2 You must tell us immediately by telephone if you lose the Key, and confirm it in writing within 7 days.

2.3 You will be responsible for all costs we incur if you lose the Key, including the costs of breaking the Box open, replacing the lock and replacing the Key. We will not issue a replacement Key until you have paid all sums due to us under this clause. We may apply the Key Deposit against such sums and charge you for the balance.

2.4 Subject to your payment of the sums due under clause 2.3, we will use reasonable endeavours to issue a new Key to you within 14 days of your telling us in writing of its loss.

3. The Box

3.1 The Box is designed to store papers, valuables and other items of a similar nature for lawful purposes only. You must not store in the Box firearms, ammunition, explosives or any part of them; noxious, offensive or illegal materials (including drugs); living things (including animals and plants); inflammable, immoral, magnetic or perishable items; or items that are the subject of any ban, embargo or import restriction or that are the proceeds of unlawful activities. You must not store any items that are stolen, or that are being stored to put them beyond the reach of law enforcement agencies or any person lawfully entitled to them.

3.2 Access to the Box is available during our standard opening hours, only to the persons named in the Application Form or added later under clause 1.5, on production of the Key and such identification as we may reasonably request. No access will be permitted while any sums are outstanding to us. You will comply with our reasonable instructions on our premises and will not do anything that may affect the rights of our other customers or cause damage or loss to the premises or the property of any third party.

3.3 Subject to compliance with our internal identification procedures, we are entitled to presume the authenticity and lawfulness of identity documents provided to us.

3.4 We may refuse access to the Box on the grounds in clause 3.2, or under any lawful instructions, notices or orders we receive at any time from any lawful authority having jurisdiction in the United Kingdom.

3.5 Subject to the presentation of appropriate documentation, we may also permit access to the Box to any person exercising judicial or statutory powers, for the reasons given in that documentation.

3.6 After you have accessed the Box, you are solely responsible for relocking it.

3.7 Your rights in relation to the Box are those of a licensee. Nothing in these Conditions grants you any right of ownership in the Box or the premises in which it is kept.

3.8 We are not aware of the contents of the Box and have no knowledge of the purpose of the storage or the use to which the contents may be put. While we will maintain reasonable atmospheric conditions, we will not tailor them to the contents of the Box and will not be liable for deterioration of the contents, except to the extent caused by our negligence.

4. Our obligations

We will provide the services under the Contract with reasonable skill and care.

5. Charges

5.1 The charges are set out in our Price List and are quoted inclusive of VAT. Except for monthly rentals (see clause 5.5), the charges for the Term must be paid at the same time as the Key Deposit, in cleared funds.

5.2 We reserve the right to amend the Price List without notice.

5.3 A copy of the Price List is available from our offices.

5.4 If you have not given us notice to end the Contract under clause 7.4 and you fail to pay any sum when due, we may (i) suspend our services in relation to the Box, including access to the Box by you or any Secondary Renter, and/or (ii) charge you interest on the outstanding sum at 2% above the base lending rate of Lloyds Bank plc from the date payment became due until it is paid in full, both before and after any judgment. Our right to interest is without prejudice to any other rights we have in relation to late payment.

5.5 Monthly rentals are paid by Direct Debit through GoCardless, collected on or around the same date each month. We will give you advance notice of any change to the amount or date of your Direct Debit, as the Direct Debit Guarantee requires. If a payment fails we will tell you and try to collect it again. We may suspend access to the Box if a payment is still outstanding after 14 days, and may end the Contract under clause 7.2 if it is outstanding after 30 days.

6. Death or mental incapacity

6.1 If you die or become mentally incapable during the Term, we will allow your personal representatives or lawfully appointed attorney to open the Box, or will open the Box for them, provided that they (i) produce to us on demand a valid appointment as attorney, grant of probate or letters of administration appointing them as the executors or administrators of your estate, (ii) produce to us on demand evidence of their identity, and (iii) enter into an indemnity in our favour in a form satisfactory to us. Your Emergency Contact may help with this process but has no independent right of access.

6.2 If a Secondary Renter dies during the Term, we will amend our records on production of the death certificate and payment of our administration fee.

6.3 Nothing in clauses 6.1 and 6.2 affects the entitlement of any other person properly authorised under the Contract to access the Box.

6.4 We may act on the instructions of the persons referred to in clauses 6.1 and 6.2 without liability to you or any Secondary Renter.

7. Termination

7.1 Unless you give us notice to renew or extend the Contract, it will expire automatically at the end of the Term. A monthly rental continues from month to month until it is ended under this clause 7.

7.2 If any payment due to us remains outstanding for 30 days from the date it fell due, we may end the Contract immediately by notice in writing to you.

7.3 Subject to clause 7.2, we may end the Contract immediately by notice in writing to you if you breach any of these Conditions, or if a bankruptcy petition is presented against you or you are declared bankrupt.

7.4 You may end the Contract at any time by notice in writing to us. Unless you end it because of our breach, we will have no obligation to refund any pre-paid charges.

8. Effect of termination

8.1 When the Contract ends: (i) any sums due to us become immediately payable; (ii) you must immediately return the Key and any other property of ours in your possession; (iii) you must immediately remove all contents of the Box; and (iv) your rights in relation to the Box, and those of any Secondary Renter, immediately cease.

8.2 If you fail to comply with clause 8.1, you must pay us, before we release the contents of the Box to you, any charges we incur as a result, including additional storage fees at the daily rate of £10 plus VAT, any sums we incur in returning the contents of the Box to you by such means as we decide, and the costs of replacing the lock to the Box and obtaining a new Key.

8.3 If you have not removed all contents of the Box within 60 days of the date the Contract ends, we may break the Box open in the presence of an independent witness, whose signature of an inventory of the contents will be conclusive evidence of the contents, and sell or otherwise dispose of the contents as we see fit. After deducting from any proceeds the sums due to us under the Contract, we will send any remaining sums to your last known address. If the proceeds do not cover the sums due to us, we may recover the balance from you.

9. Limitation of liability

9.1 This clause 9 sets out our entire financial liability to you in contract or tort in respect of any breach of the Contract by us.

9.2 Where you are contracting in the course of a business, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

9.3 Nothing in these Conditions limits or excludes our liability: (a) for death or personal injury resulting from negligence; (b) for any damage or liability incurred by you as a result of our fraud; or (c) for any other liability that cannot lawfully be limited or excluded.

9.4 Subject to clause 9.3, if we are in breach of the Contract or are negligent, we will not be liable for any losses (whether direct, indirect, consequential, economic or monetary) that you suffer as a result, except those losses which are a reasonably foreseeable consequence of the breach.

9.5 Subject to clause 9.3, our liability for any losses under the Contract is capped at: (a) if you are an individual, five times the charges paid for the 12-month period in which the liability arises; and (b) if you are contracting in the course of a business, three times the charges paid for the 12-month period in which the liability arises.

9.6 Because of the wide range of our customers' interests, we are unable to insure against all the liabilities that may arise from our customers' use of our services. We therefore strongly advise you to insure against any losses for which we do not accept liability under clause 9.4 and, where we do accept liability, against any losses in excess of the sums in clause 9.5.

10. Data protection

We process your personal data under the UK GDPR and the Data Protection Act 2018 to run your account and meet our legal obligations. Our full privacy policy is at cardiffsafedeposit.co.uk/policies/privacy-policy. Unless an exemption applies, you have the right to: request a copy of the personal data we hold about you; ask us to correct any personal data that is inaccurate or out of date; ask us to erase your personal data where it is no longer necessary for us to keep it; withdraw your consent to processing at any time; ask us to provide your personal data to you and, where possible, transmit it directly to another data controller (where the processing is based on consent or is necessary for the performance of a contract with you, and is carried out by automated means); ask us to restrict further processing where there is a dispute about the accuracy or processing of your personal data; and object to processing (where it is based on legitimate interests or the performance of a task in the public interest, or is for direct marketing or for scientific or historical research and statistics). Where your personal data is stored or processed outside the UK, we make sure it has the protection UK data protection law requires. We do not use any form of automated decision-making in our business.

11. Force majeure

We will have no liability to you under the Contract if we are prevented from, or delayed in, performing our obligations under the Contract or carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, pandemic, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, or default of suppliers or subcontractors.

12. Assignment

12.1 The Contract is not transferable.

12.2 Where you add a Secondary Renter to your account, you accept responsibility for making sure they abide by the terms of the Contract, and you are responsible for any breach of the Contract they cause.

13. Amendment

We may amend these Conditions with immediate effect by giving written notice to you.

14. No partnership or agency

Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, or make any party the agent of another party for any purpose. No party has authority to act as agent for, or to bind, the other party in any way.

15. Rights of third parties

Except that we will, subject to these Conditions, permit a Secondary Renter to access the Box, a person who is not a party to the Contract has no rights under or in connection with it.

16. Severance

If any provision of the Contract (or part of any provision) is found by any court or other competent authority to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.

17. Entire agreement

These Conditions, together with the Application Form and Price List, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter of the Contract.

18. Notices

18.1 Any notice under the Contract must be in writing. It may be delivered personally, sent by pre-paid first-class post, recorded delivery or commercial courier, or sent by email to the email address you have given us.

18.2 A notice is deemed received: if delivered personally, when left at the relevant address; if sent by first-class post or recorded delivery, at 9.00 am on the second working day after posting; if delivered by commercial courier, when the courier's delivery receipt is signed; and if sent by email, at the time it is sent, unless the sender receives notice of a delivery failure within 24 hours.

18.3 Notices to us should be sent to Maxx Securities Ltd, trading as Cardiff Safe Deposit, 14-18 City Road, Cardiff CF24 3DL, or by email to info@cardiffsafedeposit.co.uk.

19. Governing law and jurisdiction

The Contract is governed by English law, and we both agree that the English courts have non-exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, the Contract or its subject matter.

Version: November 2026